Cancellations & Returns

 

Our Cancellations and Returns Policy only runs for 14 days after you receive your order. After this time we are not able to provide you with any cancellations or returns. 

 

You have a right to cancel your order from us within 14 days of receiving it.
To exercise your right of cancellation:
1) First you must tell us you want to return the order by email within 14 days of receiving it. 

2) After you have informed us, return the order to us within 14 days in their original, unopened and unused condition, at your own expense. 

We will not refund the return costs.
We do not refund credit card charges.
Due to the nature of our products, we do not accept returns on opened or used items.
We may make reductions to the amount refunded to you, if item/s we receive are in any way damaged, used, opened or diminished.

 

We take every care to make sure our products ship well protected and in perfect condition. Should, in an unlikely event, you receive a damaged or incorrect product contact us by email within 14 days of receiving the order. We will give you further instructions on how to return the order or get a replacement (subject to availability).

 

To contact us for any issues with our products, cancellations or returns email: realmemboss@gmail.com

Return Address:
Realm Emboss Limited
62/9 Henderson Street,
Edinburgh,

EH6 6DL

 

We really hope you like our products and will not need use our return policy. However, should you need to return any item back to us, please be advised to use a secure, safe and trackable service. We cannot accept liability for returns that are lost in transit. Do not send any orders back without prior notification and acceptance of return by us.